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Terms & Conditions

How do I pay for my order?
We won't ask you for any payment until we've made sure that all the goods in your shopping basket have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using a Visa, MasterCard, Delta or Switch card. Please note we don't accept Visa Electron

All prices include VAT, and our VAT number is 416 3351 75. All card payments are administered by a secure online payment system provided by protx. Always retain proof of postage. Goods are returned to Angel Wings at your own expense.

We will send an email to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can t stop the payer knowing.

Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within fourteen days and is in new condition.

Certain products cannot be returned.
This will be highlighted at order stage.
All prices shown are cash prices in sterling.
We reserve the right to accept or reject orders.

Credit Card Payments
We are unable to accept Cards that are due to expire within the next FIVE Days. Card Details are checked and verified by a third party and goods are despatched once authorisation has been obtained. Offer Order Codes Free Delivery and other offer order codes remain the property of Angel Wings, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer. Any Problems If you are dissatisfied in any way with your order please email us at contact@naturesworkshop.co.uk and we will deal with your complaint.

Can I cancel my order?
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Shipping And Handling
At the present time goods can only be sent in the UK. Please email if you have any queries about this.

Delivery Schedule
Due to the nature of the product, goods that are hand-made will be dispatched within 21 days. If the order is of an urgent natures you should contact us by phone or email us to see when the goods can be dispatched.
If the item is shown in stock, we aim to get your order to you within 10 days. We can deliver to your home address or somewhere else if you specify in advance.ack Orders
Availability

All orders for products are subject to availability. In the event of being unable to fulfil your order, we will let you know immediately by email. At this stage we may let you know when this item is due back in stock.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
Every Angel Wings item comes with a no nonsense guarantee. If you are not completely happy with your purchase simply return it within 14 days of delivery for a prompt replacement or refund. Details will be included with your order. Your statutory rights are not affected. This does not affect your legal rights. Guarantee and Returns Policy No Quibble Guarantee: You can return any unworn/unused item within 14 days of receipt, for a full refund or exchange. (this does not affect your statutory rights) How to Return or Exchange:

1. There is no need to telephone us when sending us a return.
2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund. Please ensure that you tell us your full details including your email address
3. Enclose this form in an envelope and send to the address below:

Natures Workshop
14 Beeston Fields Drive
Beeston
Notts
NG9 3DB

4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to Angel Wings at your own expense.

5. We will send an email to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

6. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.

Reaching Us
If you need to contact us please email us at: contact@naturesworkshop.co.uk

or write to:
Customer Services
Natures Workshop
14 Beeston Fields Drive
Beeston
Notts
NG9 3DB



 



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